FAQ & Help


All facilities listed in POOL / SAUNA / SPA are included in the price.

To view them, simply click the room name.

You can check the breakfast and other items such as taxes, are included in the price, hovering the mouse over the "Conditions" column.

This information also appears in the email confirmation and will be available in your account "My Account".

How to know if my reservation has been confirmed?

After completing the booking process, a confirmation page will appear. This page shows all the details of your reservation, including her number. With this information, you can access your confirmation online through their "My Account" account. We also send you an email confirmation with all the details of your reservation.

Where can I find the contact details of the property?

If you want to ask questions to the property before making a reservation, check the "Policies" and "Facilities" it on our site. If you do not find an answer, please contact our Customer Service by phone or email, and we will clarify your doubts with the property.
After making a reservation, you'll see the contact details of the property on the online confirmation. Your confirmation email will also contain this information, and you can still view them in My Account.

payment policies

It is requested a down payment of 20% to secure your booking - the remaining balance must be paid on arrival at the property. Initial payments are non-refundable and are part of the total cost of use

Cancellation Policies

Please watch out for any cancellations must be notified directly with the establishment, at least 2 days before your arrival date, unless specified otherwise in the booking conditions of the property. In case of no-show, the amount will be charged on your credit card. If you cancel, the deposit will not be refunded or transferred.

General information

Please note that this booking contract is made with the provider of accommodation, not with Poolticket.com. The Poolticket.com enables its contract with the fornecedoratravés the respective booking system. Print a copy of the booking form and terms and conditions, and save them to your file