PRIVACY & COOKIES



PRIVACY & COOKIES

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Poolticket.com Privacy and Security Statement

Poolticket.com Limited (“Poolticket”) operates the Poolticket.com website, mobile site and mobile app (together the “Poolticket Sites”). This privacy statement sets out our privacy and security practices and forms part of the Terms and Conditions that apply to your use of the Poolticket Sites.

Poolticket has been processing online pool /sauna/spas reservations since 2015 and we have always placed the security of our internet transactions and our customers’ credit card details as our top priority. We will continue to offer our customers the highest level of security available for online transactions and hope this reassures you when you make your reservations with us.

Poolticket realizes that some people are unsure about entering their personal details into websites and apps over the Internet. Below, we explain how we use your information and how we protect your privacy. Poolticket and its associated companies respect and protect your right to privacy in relation to your interactions with the Poolticket Sites. Any information which is provided by you to Poolticket via the Poolticket Sites or otherwise will be treated in accordance with the terms of the Brazil Data Protection Act and/or such amending or replacement legislation as may be adopted in Brazil from time to time.

INFORMATION REQUIRED TO PROCESS YOUR BOOKING

For us to process a booking for you on behalf of a leisure services provider, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, since we confirm your booking while you are on the Poolticket Site, we require your credit or debit card details so we can guarantee your beds when you pay your deposit.

WHO SEES YOUR INFORMATION

We are required to send your information to the leisure services provider with which you booked leisure services so that the leisure service provider knows who you are and when you will use its leisure services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, your credit card details and of course, the details of your booking. The leisure service provider requires this information to accept a confirmed booking from you. All leisure service providers on whose behalf we facilitate bookings have agreed to the Poolticket terms and conditions and accept this privacy policy.

We may also pass your personal information to third party service providers who process it on our behalf in order to allow us to provide the best service to you. For example, we use various technologies provided by Google, including its Maps product and its analytics products, to enhance the Poolticket Sites. The following websites set out Google’s privacy policies in connection with these services http://www.google.com/policies/privacy/partners/ andhttp://www.google.com/policies/privacy/. We only pass your personal information to trusted third party services providers in accordance with our obligations under the Brazil Data Protection Act.

SECURITY

You should be aware that where you link to another website from the Poolticket Sites, Poolticket has no control over that other website. Accordingly, Poolticket cannot guarantee that the controller of that website will respect your privacy in the same manner as Poolticket.

HOW WE USE YOUR INFORMATION

In addition to the use and disclosure of information which is required when you avail of our leisure related and data processing services (and which we describe above), we use your email address for sending you a confirmation of your bookings, pre-trip reminder e-mails, an email reminder to provide a guest review of your last accommodation stay, or occasionally to inform you of new features on the Poolticket Sites. Our booking confirmation and pre-leisure reminder emails may contain banner advertising. We only use your phone number to contact you urgently if there is a problem with your booking. In circumstances where you contact us with a query, we use your contact details in order to respond to your query.

Where you have given us your consent, we may send you emails that we think will be useful to you. This may include our regular e-newsletter, special offers, leisure tips, customer surveys and information about products and services offered by us or our selected partners. Where your settings on your device permit us to send app notifications we may also send you app notifications containing similar information. You may opt out of receiving email messages at any time by clicking on the link provided in the email messages, and app notifications by changing the notification settings in your app.

We take reasonable steps to ensure that your information is relevant to its intended use, and that it is accurate and up to date. As a registered Poolticket.com user, you can access and update your contact information, personal preferences and e-mail subscription choices at any time by visiting the account section of the Poolticket.com website. The information that you submit helps us to make your emails more useful, interesting and relevant to you.

We use cookies and pixel tags on the Poolticket Sites and in our e-mails in accordance with our Cookies Policy.

COOKIES

Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website. ‘Cookies’ are a feature of web browser software which allows web servers to temporarily store information within your browser. ‘Cookies’ allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We don’t store and record any of your passwords or other highly sensitive data. Most browsers automatically allow ‘cookies,’ however usually your web browser will enable you to disable ‘cookies’ should you wish to do so.

If you want to know more about what cookies are and how to control them, please visit AboutCookies.org. Be aware that restricting cookies may impact on the functionality of our website.


 

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan, and according to who places them on a website.

 

How are cookies used?

Our website uses the following types of cookies:

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

MONITORING

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

UPDATES AND CHANGES

As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.

 

On occasions, we may supply statistics about our customers to third-parties such as hostels or other agents. These statistics never contain personally identifying information.

We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.

TARGETED ADVERTISING

We want to make it easy for you to take advantage of the leisure related opportunities which we feature on the Poolticket Sites. We work with our advertising partners in order to try and ensure that when you see an advert for a Poolticket brand it will be relevant to you and your interests. This applies to adverts that are displayed on Poolticket’s own websites (including the Poolticket Sites, in Poolticket emails, and on websites owned by third parties). We do this by allowing our third party advertisers to collect non-personally identifiable information about your visit to the Poolticket Sites, such as the pages you visit on the Poolticket Sites and the locations you appear to be interested in. We also provide third party advertisers with non-personally identifiable information that we collect about you when you use the Poolticket Sites in order to only show you relevant adverts. We may also use such information in order to avoid showing you adverts on third party websites like Facebook and Twitter if we don’t think that you will be interested in them.

When we share your information with third party advertisers we always ensure that we do so in compliance with our obligations under data protection law. We may use technologies such as “hashing” to ensure that we do not provide our third party service providers with your personal data. For more information on how our third party advertising service providers gather information about your use of the Poolticket Sites, please refer to our Cookies Policy above.

REVIEWS

We offer you the opportunity to post reviews of the accommodation you book through the Poolticket Sites. Where you provide us with a review, we may include your review on the Poolticket Sites and on selected partner sites.

WEBSITE TESTING

We use various technologies to allow us to test how the Poolticket Sites operate and allow us to improve our services.

YOUR ACCESS AND AMENDMENT RIGHTS

You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected. If you wish to avail of any of these rights, please contact us at info@Poolticket.com.

LIMITATION AND EXCLUSION OF LIABILITY

POOLTICKET, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.

AMENDMENT OF PRIVACY AND SECURITY STATEMENT

Poolticket reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. However, where any such amendments would materially change the use we make of any personal data, any such amendment will be subject to your prior consent.